Bi-Weekly Thursday Day
You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
Covers planning, delivering and assessing inclusive learning. Includes learning theory, session planning, curriculum design and classroom management in further education.
Portfolio evidence & End point assessments (EPA)
Organisations will set their own entry criteria and are more likely to select individuals with more advanced inter- personal skills, experience of working with customers in some capacity. You must achieve level 2 English and maths prior to taking the end point assessment.
Apprenticeship Fees & Funding
Apprenticeships are fully funded for most learners and employers — meaning there’s no cost to the learner and often no cost to the employer either.
✔ No upfront fees for learners
✔ Government-funded training
✔ Paid employment while you study
How It Works
Apprenticeships are funded by the UK Government through the Apprenticeship Levy or co-investment scheme. If the employer is a small business (with a wage bill under £3 million), the government typically pays 95%–100% of the training costs.
- Learners do not pay anything for their training
- Employers may pay nothing or just 5% of the course cost
- Employers also benefit from government incentive payments for hiring an apprentice
All apprenticeship training at Debut Academy is delivered by qualified tutors and includes workplace support, off-the-job training, and regular progress reviews.
Am I Eligible?
- To qualify for an apprenticeship, you must:
- Be aged 16 or over
- Be living in England
- Not be in full-time education
- Have the right to work in the UK
- Be employed or starting a job relevant to your chosen apprenticeship (We'll help match you with a suitable employer if you don’t already have one.)
How to Apply
- Choose your apprenticeship and apply online or speak to our team
- Secure an apprenticeship job with an employer (we can help with this!)
- Complete your enrolment and begin your training
You’ll receive:
- A wage while you learn
- Support from a tutor and assessor
- Hands-on experience in your chosen career
Already Employed?
If you’re already working in a relevant role, you can still apply! We’ll speak with your employer and help get the funding and training set up.
Support lead educators with classroom management, lesson preparation, and learner engagement. Provide personalised support to pupils and help track progress.
Provide one-to-one or group tuition tailored to student needs. Help learners improve academic outcomes through tailored plans and engaging resources.
Deliver structured lessons and practical sessions to post-16 learners. Prepare resources, manage classroom dynamics, and assess student progress.
Design course materials and content to align with learning goals. Structure lessons that are inclusive, accessible, and outcome-driven.
Create and deliver digital courses using e-learning tools. Engage students through remote teaching and digital assessments.
Evaluate student portfolios and performance. Provide feedback, guidance, and grading that aligns with curriculum standards and professional expectations.
